Ethium Application Engineer

San Antonio, TX
Full Time
Mid Level

We Exist to Conquer Complexity 

  • Are you ready to clear paths and eliminate risk for our customers?
  • Are you driven to change the game by challenging convention?
  • Are you tenacious, tireless, and never discouraged in the pursuit of your goals?
  • Do you love questioning assumptions and embracing new perspectives?
  • Do you continuously ask, “What have I missed?” or “How can I make this better?”

Ethium by EControls – at EControls we are a global provider of innovative, state of the art products and services for comprehensive engine-driven management, protection, monitoring, and control solutions. Ethium is the latest in a long line of Game Changing inventive products born out of an organization that is Engineering led and driven.  Ethium represents the most innovative and highly engineered Lithium-Ion battery on the market for Material Handling equipment.  EControls provides components to Material Handling Original Equipment Manufacturers (OEMs).

We are looking for an experienced Applications Engineer to join our growing manufacturing team.

Skills, Knowledge, and Abilities

Promote the Ethium by EControls Brand            

  • Embrace and Implement the Core Values
  • Execute Service After the Sale Strategy
  • Promote efforts to increase Market Share and support existing and new customer base
  • Promote and support value-added benefits to our customer’s

Support market share for all available product lines in the market segment.

  • Develop and maintain service support for each product line
  • Identify and document what it takes to support a specific product and push to make it happen
  • Promote value-added benefit as a single source supplier for Material Handling Equipment (MHE) batteries
  • Work with quotation team to develop and offer tailored solutions to each strategic account.

Ensure Timely Communications of Strategic Issues

  • Troubleshoot issues with customers and existing products
  • Train key account technicians on proper troubleshooting, operation, and repair of all product lines
  • Conduct site surveys at customers location to determine needs and communicate finding to Sales/Engineering
  • Advise critical customer/marketing/competitive issues to the team. Include recommended actions to resolve
  • Constant strategic evaluation of customer needs to potential new or Ethium products. Work closely with Product Managers to provide specific input to the technical phase of product development procedures as required.

Ensure complete customer satisfaction with products and services provided by Ethium.

  • Work collaboratively with key stakeholders on a project to ensure it works as described and meets customers operational needs
  • Communicate product specifications, issues, and project milestones concisely and correctly to all parties involved
  • Conduct on-site technical training and troubleshooting classes tailored to customer specific applications

Qualifications

  • 3+ years of direct account support experience, preferably in instrumentation and systems for the material handling equipment (MHE) industry
  • BSEE/EET or BSME degree, with an electrical background, preferred
  • Must have proficient computer skills including experience utilizing Outlook, Word, Excel, and PowerPoint
  • Ability to travel extensively (65%+) with a clean driving record

.

Key Performance Characteristics

  • Basic hand and power tool knowledge
  • Innovative Outlook
  • Power of Analysis
  • Effective Communication Skills
  • Adaptability
  • Strong Work Ethic
  • Passion for the Job
  • Sense of Urgency
  • Positive Attitude
  • Honesty/Integrity

Position Type, Schedule and Travel

This is a full-time position with an expected 65% travel time. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*